Forum Support community: When no logo is defined for the player, it'll still try to load one..

When no logo is defined for the player, it'll still try to load one..

Posted by Benjamin Wendelboe on 11/13/09 02:38 PM

My browser tries to load a logo from "http://mySubDomain.23video.com/files/sitelogo.gif" and then gives me an error saying it can't be found..

Re: When no logo is defined for the player, it'll still try to load one..

Posted by Steffen Tiedemann Christensen Team 23 on 11/13/09 02:44 PM

It only happens in Safari right?

Interestingly, the case of the default site logo not existing is actually handled in code (see http://github.com/23/videoplayer/blob/master/src/AppProperties.as lines 101 through 111) but Safari registers the faulty request anyway. We'll be pushing updated versions of our players in the middle of next week -- before then a quick solution is to upload an empty gif as the site logo (under Presentation → Files, name the uploaded file sitelogo.gif.)

Hope this helps,
Steffen

Re: When no logo is defined for the player, it'll still try to load one..

Posted by Steffen Tiedemann Christensen Team 23 on 11/20/09 12:57 PM

Hey Benjamin,

We've just released a full solution to this problem -- so you shouldn't see it happening again.

Best
Steffen

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